Contact Us

Have a question or need help? We’ve got your back—from early tea to late supper!

Email Support
For any inquiries—order updates, customization questions, returns, or anything else—just drop us a line at:
support@homettd.com

We aim to reply within 1 business day, and usually much sooner. 😊

Live Chat
Prefer a quick chat? Our 24/7 live chat is available for instant assistance. You’ll find the chat icon at the bottom right of every page.

Customer Service Hours
While our chat is always on, our email support operates during UK business hours:
Monday–Friday: 9 AM – 5 PM GMT / GMT+1
Saturday: 9 AM – 5 PM GMT / GMT+1
Sunday & US Public Holidays: Closed

Note: We might take a little longer to reply during holidays—thanks for your patience!

Need Help With…

Prefer talking to a human?
We totally get it. Just send “CALL ME” as your subject line—one of our team will be happy to ring you back during service hours.